Terms of Business
Who regulates us?
Cherished Vehicle Insurance Services is a trading style of A-Plan Holdings who are authorised and regulated by the Financial Conduct Authority. Our permitted business is introducing, advising, arranging, dealing as an agent, assisting in the administration and performance of general insurance contracts and credit broking in relation to insurance instalment facilities. You can check this on the Financial Services Register via https://register.fca.org or by contacting the FCA on 0800 111 6768.
We undertake to provide you with clear information regarding the services and products before you buy.
We are specialist scheme administrators acting on behalf of the insurer at all times. Each product we offer is mainly dealt with by a single insurer who we have selected because of their commitment to service and competitive pricing. A full list of insurers is available on request. We are not contractually obliged to conduct our insurance broking in this way.
We do not recommend products after assessing your needs. We will ask you questions to determine that the product we are offering is applicable to your circumstances. You can then choose whether you wish to proceed with this product.
– In arranging insurance we may receive a commission from the insurer. In addition there might be further remuneration based upon the amount and profitability of business placed with insurers and/or service providers over a specific period. We may also make a service charge for the ongoing administration of your insurance to be advised to you in advance.
Schedule of Fees
|Policy Arrangement Fee||Up to £25|
|Permanent Adjustment to Policy||Up to £20*|
|Temporary Adjustment||Up to £20*|
|Renewal Administration Fee||Up to £25|
|Duplicate Certificate of Motor Insurance||£15|
|Cancellation Charge after the first 14 days||See Cancellation of Policy below|
|Cancellation Charge within the first 14 days||See Cancellation of Policy below|
|* We will also retain our commission on any adjustment.|
When your policy is arranged you will be informed of the total price to be paid, including any fees, taxes and charges separately from the premium, before your insurance arrangements are concluded. This will also be displayed within your welcome documentation.
Payment by Instalments
– We may be able to offer finance for insurance instalments through Premium Credit Limited in order to pay the insurance premium. We will give you further information about this before we finalise your insurance arrangements. We do not offer advice in relation to this; you will need to make your own choice on how to proceed. This product meets the requirements of someone who wishes to pay their insurance premium by monthly payments.
Cancellation of Policy
– You have a statutory right to cancel this insurance within a 14 day ‘cooling off’ period from the date of either receiving your policy documentation, or the start of the contract of insurance. Please refer to your policy summary or your policy document for further details. If you cancel you will receive a pro rata refund of premium from the insurer. We may also keep an amount of £35 that reflects our administration costs of arranging and cancelling the insurance. Our commission will be excluded from any refund calculations. If you cancel your policy at any time, you must send us your current Certificate of Insurance (for motor insurance) or temporary cover note with a letter requesting cancellation.
Be aware that cancellation refunds outside of the ‘cooling off’ period are not given after a claim, and note that some insurers charge cancelled policies on a sliding scale, resulting in a disproportionately greater charge for the period of insurance, and refunds being lower than clients’ expectations.
Please note that we are unable to backdate cancellations. If your policy contains any additional covers then these and our commission will be excluded from any refund calculations. You are always advised to discuss your options with us prior to deciding upon cancellation of your policy.
Cancellation of Legal Policies and Breakdown Cover
– if this occurs within the ‘cooling off’ period a full refund of the cost of Legal Protection and Breakdown cover will be provided. However, if this occurs after the ‘cooling off’ period no refund will be given.
Our service commitment to you
– Our aim is to ensure that all aspects of your insurance are dealt with promptly, efficiently and fairly. At all times we are committed to providing you with the highest standard of service. However, if you should wish to make a complaint about our service, we have a formal complaints procedure. In the first instance you should contact ourselves in writing to the address below, by phone on 0345 2508282, or via our email address at firstname.lastname@example.org Please address your complaint to the Customer Service Manager.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (FOS). For further information you can visit FOS website www.financial–ombudsman.org.uk. A full copy of our Complaints Procedure is available on request.
Please note that the European Commission have set up an online platform called the Online Dispute Resolution (ODR) platform i.e. http://ec.europa.eu/consumers/odr . This will allow consumers who have a complaint about a product or service bought online to submit the complaint via the platform to a trader based in another member state, this can also be used to facilitate resolution between consumers and businesses in the same member state.
Are we covered by the Financial Compensation Scheme?
Yes we are. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of any claim, without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim without any upper limit. Further information about compensation scheme arrangements is available from the Financial Services Compensation Scheme (FSCS).
Disclosure of Information
– Please take reasonable care when you take out a policy, throughout the life of the policy and at renewal to ensure that the information provided is accurate, honest, to the best of your knowledge and kept up to date. If you don’t, your policy may be cancelled, or treated as if it never existed, or your claim rejected or not fully paid.
What should you do with your policy?
When a policy is issued you are strongly advised to read it carefully as it is the document, the schedule and any Certificate of Insurance that is the basis of the cover you have purchased. If you are in doubt over any of the policy terms and conditions, please seek our advice promptly.
Confidentiality and Data Protection Act
– All personal information we receive about you will be treated as confidential and processed in accordance with relevant legislation. We will only use and disclose the information we have about you in the normal course of arranging and administering your insurance and where applicable arranging premium finance. We will not disclose any information to other parties without your consent, unless we are compelled to by law. In such instances personal information held by us may be disclosed to third parties on a confidential basis, and in accordance with the Data Protection Act 1998. Customers should be aware that insurers exchange information with each other through various databases to help check the information provided and also prevent fraudulent claims. Calls may be recorded for our joint protection and for quality assurance and compliance monitoring.
Insurers pass information to the Claims and Underwriting Exchange Register (CUE), run by Insurance Database Services Ltd, the Hunter Database, run by MCL Software Ltd., and the Motor Insurance Anti-Fraud and Theft Register (MIAFTR), run by the Association of British Insurers (ABI). We, and your insurer, may search these registers as this helps us to check information provided and to prevent fraudulent claims. We may also undertake credit searches and additional fraud searches. Under the conditions of your policy you must tell us about any incident (such as an accident or theft) which may or may not give rise to a claim. When you tell us about an incident we will pass information relating to it to the registers.
Your policy details will be added to the Motor Insurance Database (MID), run by the Motor Insurers’ Information Centre (MIIC). MID data may be used by the Driver and Vehicle Licensing Agency (DVLA) and Driver and Vehicle Licensing Northern Ireland (DVLNI) for the purpose of Electronic Vehicle Licensing and by the Police to help clarify the driver’s use of a motor insurance policy and/or for preventing and detecting crime. If you are involved in an accident, in the UK or abroad, other UK insurers, the Motor Insurers’ Bureau and MIIC may search the MID to obtain relevant policy information. Persons pursuing a claim in respect of a road traffic accident may also obtain relevant information which is held on the MID. You can find out more about this at www.miic.org.uk on the internet.
We would like to contact you with details of other products and services that might be of interest to you and to share your information with other carefully selected companies whose products and services we feel might interest you. If you would prefer not to receive this information please contact our Customer Service Line on 0345 2508282 or write to; The Data Controller, A-Plan Holdings, 2 Des Roches Square, Witney, OX28 4LE.
Other taxes and costs
– Other taxes or costs, or both, may exist in relation to the products and services offered by us which are not paid through, or imposed by us.
– By virtue of the agreements we hold with insurers, we collect premiums as agent of the insurer. Therefore, once we have collected premiums from you, under the terms of our agreements with insurers, those premiums are treated as being paid to the insurer.
Law applicable to contract:
You and we are free to choose the law applicable to this policy. Your policy will be governed by the law of England and Wales unless you and we have agreed otherwise.
It is recognised that these Terms of Business are binding on both sides by the sending and receiving of this document. Your acceptance of these Terms of Business does not affect your normal legal rights.
Cherished Vehicle Insurance Services is a trading style of A-Plan Holdings
Registered in England No. 750484, Registered Office: 2 Des Roches Square, Witney, OX28 4LE.
Authorised and Regulated by the Financial Conduct Authority
CVI 026 (INT) 02/16